Pre-Accident Investigation Podcast 456 - Waiting, Complexity, and People - A Greatest Hits Podcast
08:55 - if a process is complicated - simplify. Make the hard easy. But if the process is complex, add transparency.
A bit of an oversimplification because you need to figure out if a process is complicated or simply complex.
11 min mark - make the connections more transparent - eg. Raise your hand to speak makes transparency for switching who is speaking.