PreAccident Investigation Podcast 463 - Don’t Fix People, Fix Processes

11 min mark - “Don’t ask who failed. Ask what failed”
Deming’s 14 points - https://deming.org/explore/fourteen-points/
17 min mark - “when something happens, the tendency to push back and go to the old way is very attractive”. Going back to punishment, pushing back is something to know will try to happen but the old way wasn’t good - how happy were you with the old way?